Motive Power® FAQ
Finalize

Why can't I make changes to a work order after I finalize it?

Once you finalize a ticket it cannot be changed. This is for two reasons. First it allows the image of the paid invoice to be a legal archive in case of a consumer complaint or an audit. Second, we presume that when you finalize a work order, the customer has a copy of that work order (remember that you have to pay it in full to finalize it) and you can't have any differences between the customer's copy and yours. Finalize means just what it says, this is the final version. Don't finalize tickets until the customer understands what is on it and agrees to pay you for it. If you have to make a correction later on make another ticket. For example, you find that you charged the wrong price for an item last Friday and the customer paid you too much. On Wednesday you make a new ticket with a correction and give them back some money. The ticket finalized on Friday is really what happened on Friday. The ticket with the correction that you made on Wednesday really happened on Wednesday.