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Motive Power® FAQ
Installation
I get an error
“No such user code” trying to get into Motive Power. How do I get past it?
The install
program tells me that I cannot run Motive Power on my computer. What does
that mean?
Why do I get a
message “You haven’t installed data files engraved with your company name”
when I try to start the main Motive Power program?
I get the
message “Can’t find database and log files to attach”. What do I do?
I am getting
an error 1931 during the installation. What should I do?
I am having
trouble transferring my Motive Power data to my new computer. What should I
do?
I am running
GarageKeeper 2000. Does my data transfer over to Motive Power?
I am getting
an error 1911. What should I do?
When I install
the Tech or Manager module on a new machine I don't see the MotivePower
share. I am sure that I shared the MotivePower folder with the correct
permissions on the machine hosting SQL Server. What is wrong?
When I install
the Tech or Manager module on a new machine I don't see the SQL Server
machine. I am sure that MotivePower is working correctly on at least one
other station. What is wrong?
I already own
SQL Server. What do I need to know?
My install does not complete but I get no error messages. What should I do?
I get an
error “No such user code” trying to get into Motive Power. How do I get past
it?
The initial user code for the
actual program is SW (Service Writer). The initial user code for the learn
section is PS (Parts & Service). If you change codes it is your
responsibility to make a record of the new codes.
The install
program tells me that I cannot run Motive Power on my computer. What does
that mean?
One of three things could be
wrong. Your operating system may be too old. Motive Power 1 requires a
Windows 98 SE or later operating system. Motive Power 2 requires a Windows
XP or later operating system. You may not have enough RAM. We
recommend 128MB of RAM minimum for reliable operation of Motive Power 1
and 512MB for Motive Power 2. You may not have
enough hard drive space available. You should have at least 120MB of hard
drive space free before installing Motive Power 1 and 2GB of space free
before installing Motive Power 2.
Why do I
get a message “You haven’t installed data files engraved with your company
name” when I try to start the main Motive Power program?
You have not properly
installed the private engraved file(s) for your company. You may have
received these file(s) on a floppy disk or via e-mail. Copy these file(s)
to the main Motive Power folder under the Program Files folder. The next
time you run Motive Power it will automatically update your company
information.
I get the
message “Can’t find database and log files to attach”. What do I do?
You experienced some kind of
failure during the installation process. You should stop SQL server if it
is running and uninstall Motive Power. Restart the computer and then run
the Setup again.
I am
getting an error 1931 during the installation. What should I do?
The error 1931 format reads
like this" Installer cannot update \xxxxxxxx.xxx because the file is
protected by Windows. You may need to update your Operating System for
this program to work correctly". Windows 2000 and Windows XP do not allow
programs to update files in certain areas. The Installer is trying to
install a newer version of the program xxxxxxxx.xxx and Windows is
stopping it.
Pick "Okay" and let the
install continue. In most cases Motive Power will work fine. It it does
not, then you need to install the latest service pack for your operating
system. Service packs are available for free download at
www.microsoft.com
I am having
trouble transferring my Motive Power data to my new computer. What should I
do?
When you make a short term
backup from the daily screen all of your current data goes into a file
MPowerSQLDataVx.bkp in the BackThisUp folder. Other subfolders in
BackThisUp contain images of of Estimates, Invoices, and Graphics. Run
MotivePower and pick the help button, click on index and enter backup for
more details.
When you make a long term
backup you should backup the entire BackThisUp folder. When you have this
long term backup you can take it to another machine and restore it and
then use the Motive Power Program Menu command to restore the short term
backup from the long term backup that you just transferred.
If the two computers are
using different versions of Windows you need to make sure that your backup
software can restore a backup made on the first version of Windows to a
machine running the second version of Windows.
If you have a problem
transferring data to another machine was the Motive Power program
completely closed at the time you did the long term backup? If not, any
open files may have been skipped. Does the restore option of your long
term backup overwrite existing files of the same name or not? The problem
in getting a good transfer is often that the restore program will claim to
have run but it did not replace any existing files of the same name.
To test this go into the
machine that you will restore to and rename the BackThisUp folder to
BackThisUpOld. Run the restore and see if it makes a new BackThisUp
folder. If not then the problem is in your backup/restore program or in
the way you are using it. In this case you will need to study your backup
program or contact the supplier of that program. Since there are so many
different ways to run backup on a Windows computer we can't re-create the
documentation for each release of each backup program.
I am
running GarageKeeper 2000. Does my data transfer over to Motive Power?
We have software to convert
your GarageKeeper 2000 customers and vehicles to Motive Power. We will
also make the old GarageKeeper 2000 invoices available in a future version of Motive Power.
I am
getting an error 1911. What should I do?
Here is what Install Shield
says about your problem. : Error 1911 can be caused by missing
dependencies, locale-specific components, corrupted object files, and
several other causes. It is a bit of a catch-all message for COM
registration problems." The error message will have a file name in it, for
example msado15.dll You can register a file manually. to do that you must
first find out where the file resides on your computer. Search all files
and folders for the file name in the error message. If you see several of
them the one in the Windows\System32 folder or the Program Files\Common
Files folder is most likely the one you want. Here is how you register
that msado15.dll file by hand. -Click the Start button -click the Run
button - enter the following line exactly as you see it, including the
double quotation marks. You need the double quotes because of the space in
between program and files, common and files. Run regsvr32.exe "c:\program
files\common files\system\ado\msado15.dll" Write down any error messages
you see. If the .dll file registers correctly, re-run the Motive Power
installation.
When I
install the Tech or Manager module on a new machine I don't see the
MotivePower share. I am sure that I shared the MotivePower folder with the
correct permissions on the machine hosting SQL Server. What is wrong?
The machine you are
installing on is not in the same workgroup or not in the same IP address
segment as the machine hosting SQL Server. Check the workgroup by looking
at the identification tab of the Network Neighborhood properties in
Windows 98 or go to Control Panel then System then choose the Computer
Name tab in Windows XP or later. Check the IP segment by reviewing the
configuration properties for the IP settings in the network interface
setup. Most of the time you want the segment to be 192.168.0.xxx where xxx
is between 0 and 255 and is different for each machine. You may see that
your machine is set to get an IP address automatically. This is fine as
long as all machines in the workgroup use this setting.
When I install the Tech
or Manager module on a new machine I don't see the SQL Server machine. I
am sure that MotivePower is working correctly on at least one other
station. What is wrong?
Either
The machine you are installing on is not in the same workgroup or not in
the same IP address segment as the machine hosting SQL Server. Check the
workgroup by looking at the identification tab of the Network
Neighborhood properties in Windows 98 or go to Control Panel then System
then choose the Computer Name tab in Windows XP. Check the IP segment by
reviewing the configuration properties for the IP settings in the
network interface setup. Most of the time you want the segment to be
192.168.0.xxx where xxx is between 0 and 255 and is different for each
machine. You may see that your machine is set to get an IP address
automatically. This is fine as long as all machines in the workgroup use
this setting.
Or
The firewall on the server is blocking your requests for the
information. This will happen automatically on XP SP2 and with many
firewall programs. They turn everything off and you have to enable the
items you actually use. Go to Control Panel, then Security, then under
Manage Security Settings pick Windows Firewall. Click on Exceptions and
then Add Port. Give the port a name. Enter 135 for the port number and
click TCP. Choose Change Scope and click My network (subnet) only.
Motive Power 2 does this
automatically during installation.
I already own SQL Server.
What do I need to know?
Motive Power 1 uses an instance
of SQL Server named CAI. Motive Power can install its own instance of MSDE
(Microsoft SQL Server Desktop Engine), or it can use an instance of SQL
Server that you provide. Motive Power 2 uses and instance named CAI2.
If you want to provide an
instance of SQL Server for Motive Power to use, you must install a new
instance named CAI or CAI2. The administrator login must be sa with no password.
(Motive Power will change this the first time you run it.) You should
install the CAI or CAI2 instance first, then install Motive Power Manager and
Motive Power Tech. Do not run the main "Motive Power" installer
which also installs the MSDE or SQL Express data engine.
If you want to let Motive
Power supply the instance of MSDE or SQL Express named CAI2, you should run the
main "Motive
Power" installer. This installs both MSDE or SQL Express and the Motive Power Manager.
You would then install the Motive Power 1 Tech, if desired. Motive Power 2
installs both manager and techs clients.
In both cases, if you want to
install the Motive Power Clients on a second computer, you should run the
Motive Power Manager for Motive Power 1 or the Motive Power Clients for
Motive Power 2 on the second machine. You should hook it
up to the CAI instance of SQL Server or MSDE on the first machine (via the
Motive Power registry editor that comes up during the install).
My install does not complete but I get no error messages. What should I do?
We use InstallShield to manage the details of getting Motive Power running on your computer. When you get stopped without a message you have something running that InstallShield can't cope with or you have a security problem. XP security will not tell you why it failed. This is by design. You don't want something that violates your security settings telling you how to get around the security.
First, break your internet connection, stop your anti-virus or firewall program, make sure you have administrator permission, and run the install again. If that does not succeed, follow this procedure.
- Create a new empty file for the log to use. Depending on the cause of the failure, it may not be able to create a file from within InstallShield. The easiest way is to bring up Notepad and then save the empty file. Use the Save As and name the file MyLog123.txt and save it to the Temp folder.
- Use the Start button and then Run. Browse to the setup that you are trying to install. In most cases it will be the main Motive Power folder if you have the CD or the folder you used to save the download.
- Once that path appears in the Run dialog box, place your cursor after the .exe (If your path has any spaces in any of the file names this line will have quotes around it. In that case position yourself right after the closing quote) Enter the following right after the .exe or .exe"
(space)/v"/l(space)c:\temp\MyLog123.txt"
where (space) means one press of the space bar
The single letters used are V and L. Depending on the font you may not be able to tell that the second of those letters is a lower case l. You MUST use lower case for the v and the l
a typical line will look like this
e:\MotivePower\setup.exe /v"/l c:\temp\MyLog123.txt"
- After the installation quits, look at the MyLog123.txt file to find out why it did not work. If you can't understand what to fix, e-mail the file to
support@computerassistance.com and include details on what was displayed when it stopped and the last responses you entered before the failure.
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