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Motive Power® FAQ
Support
How do I
capture a screen to illustrate a problem?
How can I tell
what version is current?
My computer is
acting screwy. How do I find out what is wrong?
I have been
getting wierd problems and disk error messages. How do I check them?
Motive Power runs, but the performance has slowed to a crawl. What should I check?
How do I
capture a screen to illustrate a problem?
In Windows XP: Press Alt+PrtScrn to get the
active window or PrtScrn to get the whole screen. Next start up Windows
Paint, then pick edit and then paste. You should see the screen you
captured in Paint. Save the file.
In Windows Vista or Windows 7: Use the snip tool to outline the Motive
Power screen area, and then save the file.
If needed, attach the file you just
saved to e-mail that you send to
support@computerassistance.com
How can I
tell what version is current?
Click on
Versions at the Motive Power web site to
find out what version is currently shipping. Each time you start Motive
Power it shows you the version number on the sign-in screen. You can
also see the version on the Settings | This User screen. It is your
responsibility to keep current by downloading the current update, if
any, from the Web site.
My computer
is acting screwy. How do I find out what is wrong?
One of the real advances of
later versions of Windows is the ability to find out what is wrong with
your computer. It is important to follow this procedure right after you
have a problem. Look at the system clock in the lower right to get the
time of the problem. You will be looking for error messages that occurred
at this precise time. Error messages come in three levels: Information,
Warning, and Error. We only care about Warnings and Errors.
Here is how it works:
I have been
getting weird problems and disk error messages. How do I check them?
You need to run a disk scan
on your computer. You should run this some time when you don't need the
computer. Depending on the speed of the machine and the size of the disk
drive, this make take several hours if you pick the thorough option.
Here is how you run a disk
scan on Windows XP, Vista, or 7:
- Click MyComputer
- Right click your C drive
- Click on Properties
- Click on tools
- Click the Check Now button
for Error-checking
- Click both the
automatically fix and scan for boxes on the check disk options
- Click start
- Answer Okay or Yes to the
a message that tells you it can't run and asks for permission to run it
on the next start up
- Restart the computer and
the scandisk will run by itself. You will not be able to use the
computer until this process is done.
- Make a note of the message
on the final screen that tells you what happened during the scan.
The standard scan will take a
few minutes and the full scan may take a few hours.
Motive Power runs, but the performance has slowed to a crawl. What should I check?
Your networking configuration has been altered. First check to be sure that your computers are all in the same workgroup. At a command prompt type Ipconfig to see the
IP address of each machine. In most small networks the first three groups of the IP address should be the same on all machines. If you can't find any problems your DHCP provider may not be working properly. To
test this assign static IP addresses to all your computers. If some of your computers will still be using dynamic IP addresses you have to set your router to set a range for dynamic addresses, leaving the rest for
static addresses. You can find out more from Windows Help and support. Here is a link to an article on how to set up static addresses.
http://www.routertech.org/pages.php?page=23
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